Cookie Policy
This policy explains what cookies and similar technologies Widgenix uses, why, and how you can control them.
1. What are cookies
Cookies are small text files stored on your device when you visit a website. We also use similar technologies such as localStorage, which behaves like a cookie for the purposes of this policy but is not sent with every network request.
2. Types of cookies we use
| Category | Purpose | Can you opt out? |
|---|---|---|
| Essential | Authentication, session management, security (e.g. CSRF protection), load balancing | No — required for the site to function |
| Preference | Remembering settings such as your cookie consent choice | Yes, though disabling may reset your preferences each visit |
| Analytics | Understanding aggregate usage patterns to improve the product (only active once/if enabled) | Yes, via the cookie banner or your browser settings |
Current status: Widgenix does not run third-party analytics scripts (e.g. Google Analytics, PostHog) by default in this codebase. If you add one, gate its initialization behind the consent check exposed by src/components/cookie-consent.tsx rather than loading it unconditionally, and update the table above to reflect it accurately.
3. Third-party cookies
Payment processing via Stripe may set its own cookies for fraud prevention during checkout. These are governed by Stripe's own privacy and cookie practices, not this policy.
4. Cookies from embedded widgets
When you interact with a chat or voice widget embedded by one of our business customers on their website, the widget stores a session identifier in localStorageon that website's domain, so your conversation can continue across page loads. This is considered an essential technical cookie/storage item for the purpose of providing the widget's core function, and is scoped to the website you are visiting, not shared across unrelated sites.
5. How to control cookies
- Use the cookie banner shown on first visit to accept, reject, or limit non-essential cookies
- Change your choice at any time via the "Cookie preferences" link in the footer
- Configure your browser to block or delete cookies — note this may affect essential site functionality, including staying signed in
- If your browser sends a Global Privacy Control (GPC) signal, we treat it as a valid opt-out request for non-essential cookies where applicable law requires us to honor it
6. Changes to this policy
We may update this Cookie Policy as our use of cookies changes. Material changes will be reflected in the "Last updated" date above.